Shipping & Returns
At Golden Groundhog, we strive to provide our customers with a seamless shopping experience, which includes reliable and efficient shipping. To ensure that your order arrives promptly and in the best possible condition, we have established the following shipping policy:
Shipping Methods: We ship via calculated USPS rates to provide the most accurate and cost-effective shipping options for our customers. All orders are processed within 1-2 business days of purchase, and the delivery timeframe is typically 2-5 business days depending on the shipping method selected at checkout.
Shipping Rates: Shipping rates are calculated based on the weight, size, and destination of the order. Customers will have the option to choose their preferred shipping method at checkout, each with its corresponding shipping rate.
Tracking: Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to track your shipment and receive real-time updates on its status.
Delivery: Please note that we are not responsible for any delays or issues that may arise during the shipping process. If you experience any issues with your delivery, please contact the shipping carrier directly to resolve the issue.
International Shipping: At this time, we only ship within the United States. We apologize for any inconvenience this may cause and hope to offer international shipping in the future.
Thank you for choosing Golden Groundhog for your trading card needs. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.
Return & Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us and If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.